Customer Support OAuth 2.0

Zendesk Support REST API

Customer service and support ticket management REST API

Zendesk Support API enables developers to programmatically manage customer support tickets, users, organizations, and help desk workflows. The API powers integrations for automated ticket routing, customer self-service portals, and omnichannel support experiences. Developers use it to build custom support dashboards, automate ticket workflows, and integrate helpdesk data with CRM and marketing platforms.

Base URL https://{subdomain}.zendesk.com/api/v2

API Endpoints

Method	Endpoint	Description
GET	`/tickets`	List all tickets with optional filtering and pagination
GET	`/tickets/{ticket_id}`	Retrieve a specific ticket by ID with full details
POST	`/tickets`	Create a new support ticket with requester, subject, and description
PUT	`/tickets/{ticket_id}`	Update an existing ticket's status, priority, assignee, or custom fields
DELETE	`/tickets/{ticket_id}`	Delete a ticket permanently from the system
GET	`/users`	List all users including agents, end-users, and administrators
POST	`/users`	Create a new user account with name, email, and role
GET	`/organizations`	Retrieve all organizations for grouping users and tickets
POST	`/tickets/{ticket_id}/comments`	Add a public or private comment to an existing ticket
GET	`/search`	Search across tickets, users, and organizations with query syntax
GET	`/views/{view_id}/tickets`	Get tickets from a specific view (open, pending, solved, etc.)
POST	`/tickets/create_many`	Bulk create multiple tickets in a single API request
PUT	`/tickets/update_many`	Bulk update multiple tickets simultaneously
GET	`/ticket_fields`	List all custom ticket fields and their configurations
GET	`/macros`	Retrieve all macros for automated ticket responses and actions

Code Examples

curl https://yoursubdomain.zendesk.com/api/v2/tickets.json \
  -H "Authorization: Bearer YOUR_ACCESS_TOKEN" \
  -H "Content-Type: application/json"

const response = await fetch('https://yoursubdomain.zendesk.com/api/v2/tickets.json', {
  method: 'GET',
  headers: {
    'Authorization': 'Bearer YOUR_ACCESS_TOKEN',
    'Content-Type': 'application/json'
  }
});
const tickets = await response.json();
console.log(tickets);

import requests

headers = {
    'Authorization': 'Bearer YOUR_ACCESS_TOKEN',
    'Content-Type': 'application/json'
}

response = requests.get(
    'https://yoursubdomain.zendesk.com/api/v2/tickets.json',
    headers=headers
)
tickets = response.json()
print(tickets)

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create_support_ticket Create a new Zendesk support ticket with subject, description, priority, and requester information

search_tickets Search and filter Zendesk tickets by status, priority, assignee, tags, or custom fields using query syntax

update_ticket_status Update ticket status (open, pending, solved, closed) and add internal notes or public comments

get_user_tickets Retrieve all tickets associated with a specific user or organization for customer context

analyze_ticket_metrics Aggregate ticket data to calculate metrics like resolution time, satisfaction scores, and agent performance

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Zendesk Support REST API

API Endpoints

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Code Examples

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